Refund & Cancellation Policy

This policy explains how payments are structured at TheDevs, what costs are involved, when refunds are available, and how to cancel a project. It works alongside our Terms & Conditions and Pricing Policy.

Milestone-based payments

Every project is split into milestones. You pay for each milestone as it is completed and approved, not all upfront. This keeps payments aligned with progress and reduces risk for both sides. Before work begins, you receive a breakdown of milestones, timelines, and costs.

Development costs

Development costs cover the engineering time to build your project. Once work on a milestone has started, that milestone payment is non-refundable because the engineering effort has been committed. If a milestone has not yet started, you may cancel it and receive a refund for that milestone.

Infrastructure costs

Infrastructure costs are third-party expenses we incur on your behalf, such as hosting, domains, app store fees, and cloud services. These pass through at cost and are non-refundable once paid to the provider, because the provider has already billed them. Where a provider offers prorated refunds, we pass those through to you.

Extra costs

Extra costs are agreed with you in writing before they are incurred (for example a premium library, a paid API, or additional platform targets). Any extra cost not approved in advance is absorbed by TheDevs. Approved extra costs are non-refundable once incurred.

When refunds apply

• A milestone that has not started: fully refundable.
• A milestone that has started but not been approved: refundable for the uncompleted portion, at our discretion based on work done.
• A milestone that has been completed and approved: non-refundable.
• Infrastructure and approved extra costs already paid to third parties: non-refundable (except where the provider refunds us).

Cancellation process

1. Email contact@thedevs.org or message us in your project chat to request cancellation.
2. We confirm which milestones have started and the refundable amount within 3 business days.
3. Approved refunds are issued to the original payment method within 7–10 business days.

No-refund-after-work-started

Because TheDevs commits engineering time to your project, refunds are not available for milestones where work has already started or that have been delivered and approved. This is why we use milestone payments — so you only pay for completed, approved work and retain control before each milestone begins.

Contact

To cancel a project or request a refund, email contact@thedevs.org or visit our Contact page.